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Privacy Policy

Last updated: May 21, 2026

Birdhouse Management (“Birdhouse,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information about you when you visit birdhousemgmt.com (the “Site”), apply for a rental, communicate with us, or use our resident services.

Information we collect

We collect information in three main ways:

  • Information you provide. Name, email, phone number, mailing address, date of birth, government-issued ID, Social Security number (for screening), employment and income information, rental history, emergency contacts, and any other information you submit through application forms, the resident portal, contact forms, or direct communications.
  • Information collected automatically. IP address, browser type, device type, operating system, pages viewed, links clicked, referring URLs, and similar technical data, collected through cookies and similar technologies.
  • Information from third parties. Credit reports, background checks, eviction records, and identity verification data from screening providers; payment information from our payment processors; and listing or inquiry data from advertising and syndication partners.

How we use your information

We use your information to:

  • Process rental applications, screen prospective residents, and decide on rental approvals.
  • Prepare and administer leases, collect rent, handle security deposits, and process refunds.
  • Respond to inquiries, schedule showings, and coordinate maintenance requests.
  • Send transactional messages such as rent reminders, lease renewals, and account notices.
  • Operate and improve the Site and the resident portal, and diagnose technical problems.
  • Comply with legal obligations, enforce our agreements, prevent fraud, and protect the rights, property, and safety of Birdhouse, our residents, and the public.

How we share your information

We do not sell your personal information. We share it only as described below:

  • Service providers. Tenant screening companies, payment processors, property management software (including AppFolio), email and SMS vendors, maintenance contractors, and hosting providers, acting on our behalf and bound by confidentiality obligations.
  • Property owners. Where required to administer leases or report on portfolio performance.
  • Legal and safety. When required by law, subpoena, court order, or other legal process, or to investigate suspected fraud or threats.
  • Business transfers. In connection with a merger, acquisition, financing, or sale of all or part of our business.

Cookies and tracking

We use cookies and similar technologies to keep the Site working, remember your preferences, and understand how visitors use the Site. You can disable cookies in your browser settings, but some parts of the Site may not function properly without them.

Data retention

We keep personal information for as long as needed to provide our services, comply with legal and tax obligations, resolve disputes, and enforce our agreements. Application records and lease files are typically retained for a minimum of seven years after the end of the relationship, or longer where required by law.

Your choices and rights

Depending on where you live, you may have the right to access, correct, or delete the personal information we hold about you, or to object to or restrict certain uses. To exercise any of these rights, contact us using the information below. We may need to verify your identity before responding.

You can opt out of marketing emails at any time by using the unsubscribe link in the message. Transactional communications related to your application, lease, or maintenance requests will continue.

Children’s privacy

The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can delete it.

Security

We use reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, use, or disclosure. No method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

Third-party links

The Site contains links to third-party sites, including our AppFolio listings and resident portal. We are not responsible for the privacy practices of those sites. Please review their privacy policies before providing them with information.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. Material changes will be announced through the Site or by other reasonable means.

Contact us

Questions about this Privacy Policy or how we handle your information? Reach out: